How can [issues with medications] be prevented if we switch Medication plans again?

I am concerned about switching Medication providers again. My Wife takes the formulary of a medication that she needs to take, generics just do not work for her. The last time we switched from CareMark to Optumrx it caused significant issues even though we had letters from her Primary Care Physician. How can this be prevented if we switch Medication plans again?

ANSWER

This answer is pending a response from CECHCRs.

 

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